Our client base is diverse and wide ranging and includes some of the most well-known companies in the world. Our assignments are varied, and clients engage us to deliver enterprise-wide programmes to individual projects, sometimes in collaboration with other respected consultancies and agencies where appropriate.

We always work with our clients on a partnership basis, whether it is with the board of an international blue-chip business or an operational team.

Our award winning work is publicly recognised and promoted through referrals by our clients.

Case Studies

Improving customer service through reorganising the supply chain

Business Services

Helping our client’s investors grow their business from £20m to £40m over a three year period.   We supported their journey focussing on improving processes and supply chain for the maintenance business.  We helped our client to remove some of the blockers to progress by coaching and support staff through changes such as outsourcing some of their operations.  Outcomes included better service levels to clients; reductions in customer complaints and supply chain improvement.

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Helping Network Rail create Transformational Change

Infrastructure Construction

Partnering with ARUP to help Network Rail create Transformational Change within the Drainage and Lineside community.  Working collaboratively with Arup and Network Rail, with an emphasis on communicating and embedding a Competence Management Standard for Drainage and Lineside; we focussed on new professional competencies, to support individuals within Drainage and Lineside with clear career pathways to enhance learning and career development.

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Improving Efficiency and Reducing Costs

Manufacturing

Our Client is a global leader in the manufacture of high-performance specialty materials used in high-temperature industrial, automotive, and fire protection applications. They have over 30 manufacturing facilities worldwide in 12 different countries. Bourton Group worked with their Global Improvement team, supporting several manufacturing plants within the UK and Europe, improving efficiency and reducing costs through a plant ‘diagnostics’ program.

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Supporting NR DLAP

Embedding Competence Management Standard at Network Rail

Infrastructure Construction

Bourton Group partnered with ARUP to help Network Rail create transformational change within the Drainage and Lineside community.

Past events and the increasing effects of climate change highlighted the value and importance of Drainage and Lineside, not only on the operations of Network Rail but for the safety of passengers and the workforce.

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Large group of people seen from above gathered together in the shape of a house symbol

Developing and delivering change leadership

Housing and Residential Services

Working with the Director of Corporate Services and the Head of Learning and Development, Bourton Group engaged in developing a greater understanding of the organisation; its intended direction, and the leadership challenges it faced in delivering its vision.

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AMP6 collaborative planning and production control techniques

British construction and engineering company

Infrastructure Construction

To achieve project delivery performance improvement targets of a 20% increase in efficiency and a reduction of 50% in project durations our construction and engineering client committed to rolling out Lean Collaborative Planning and Production Control techniques to all its Water treatment plant upgrade programmes.

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careline partner

Building a Resilient Global Supply Chain

Housing and Residential Services

Our work began with a detailed analysis of current and future demands using ABC/XYZ SKU analysis techniques to understand the product mix and estimated volumes for components and systems. The outcome indicated several critical components were single-sourced from overseas.

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Recycling CarbonFibre

Critical and Rapid Operations Strategy Review – sell or invest?

Manufacturing

A critical assessment focussed on retaining the business and restructuring it into a going concern to ultimately dispose of the business in a managed and orderly fashion while minimising financial, commercial, and reputational impact.

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Arup Network Rail - Targeting Improvements

Increasing Access Capacity and Possession Utilisation

Infrastructure Construction

Does the Anglia Route have enough access, in the right place at the right time, does all the work fit within the available hours, and are Possessions being utilised in the most efficient and effective way?

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oilfield services engineer

Lean Sigma development initiates operational improvement

Energy

Designing and delivering a focused three-day event for  50 senior leaders to initiate the development of Lean Sigma – using relevant case study materials and practical exercises we combined building knowledge alongside the analysis of corporate performance challenges and the designing of future state operations for an Oilfield Services business.

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operational savings case study

Specialist Savings and Lending Bank

Business Services

Our client is a specialist savings and lending bank, offering loans, residential and commercial mortgages, business finance, and savings products. A relative newcomer to the banking world, our client had grown dramatically over time offering savings products and loans to retail and Small and Medium Enterprises (SMEs).

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Phone network provider dials into £36m saving through deployment of Six Sigma.

Six Sigma

Supporting our client’s performance improvement programme by taking a systematic approach to problem-solving increased customer satisfaction and significantly reduced costs.

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HR Recruitment Meeting

Lean approach enables significant rethink on a key organisational process

Business Services

With a new Human Resources Director and a shift in the strategic thinking of the department, change was required in many of the core processes operated by HR in their support of an ever-changing and dynamic client base within a highly successful institution

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Improving insurance company’s renewals process

Business Services

A specialist insurer with over 100 years’ experience underwriting personal and business risks. With over 3,400 staff across 14 countries and 35 offices, we worked with the UK operation when they approached Bourton Group looking for support with their existing business portfolio.

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Cutting through productivity issues at e-Medix Precision Medical Engineering to double output

Manufacturing

Bourton Group visited the production facility and through a combination of work study methods, Process Mapping, data collection and detailed analysis we quickly identified opportunities to increase outputs and increase quality.

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Kaman Featured Image

Improving productivity with >£1.3m annualised improvement

Defence & AerospaceManufacturing

Key improvements were made by looking at the Gross Margin products. Plants were re-laid, contracts were reviewed, and quality data analysis was undertaken to allow initiatives to be put in place in order to reduce scrap across a range of products.

By the end of the first six months, significant increases to the bottom line had been achieved more than a £1.3m annualised improvement.

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End to End Lean Review of the FtP Process at General Pharmaceutical Council

Business Services

The Bourton Group were engaged to conduct an end to end lean review of the Fitness to Practise (FtP) process. The intent was to identify and eliminate waste to facilitate a significant reduction in the end to end cycle time.

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Six Sigma Speeds up the Rail Network

Infrastructure ConstructionSix Sigma

When Network Rail took on the UK infrastructure in 2002 it faced many demands. But there was one big issue at the top of the agenda: train delays, severely affecting customers and costing hundreds of millions of pounds a year in penalties.

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Reducing Backlog of Spares in a Nuclear Environment

EnergyOther

Cavendish Nuclear is the leading UK Nuclear  business focused on  growth in two main markets: Nuclear decommissioning in the UK and internationally, as well as the design and safety justification, construction, commissioning, operational support and maintenance of nuclear power plants in the UK.

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Implementing 360 Degree Feedback Online

Business Services

NS&I (National Savings and Investments) is one of the largest savings organisations in the UK, with over 25 million customers and more than £100 billion invested. NS&I is an Executive Agency of the Chancellor of the Exchequer.

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Manufacturing

Business Transformation Programme

Manufacturing

Our client is a manufacturer of bespoke engineered metal products for a range of industries, based in the South West of England.

The initial aim of the project was to review the business, establishing how much of the margin reduction was due to known changes and how much was related to out of date and inappropriate general business practices, and make recommendations for improvement. A second phase was subsequently agreed in which we helped facilitate the identified improvements.

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Piling Process Improvement

Infrastructure Construction

A major £120 million road improvement scheme to upgrade of the A74 between Carlisle and Guards Mill included converting two lane dual carriageway to a three lane motorway. The project also included the construction of an all-purpose route for non-motorway traffic.

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M6 Extension puts Lean Sigma on the Map

Infrastructure ConstructionSix Sigma

Our approach was pragmatic: work with the team to identify projects with the highest potential value; provide on-the-ground consultancy to support delivery of improvements through the DMAICT methodology; transfer of knowledge and skills, giving our client internal capability for the future.

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Case Study Featured Image

Process Improvements driving the establishment of Target Operating Model (TOM)

Housing and Residential Services

Carry out radical end to end process review and improvement projects of the operational processes that make up the property lifecycle; Acquisitions, Asset Management, Customer Care, Development, Lettings, Property Management, Property On-Boarding and Sales; as well as cross company, impactful processes including Procure to Pay, Customer to Cash and Cash Management.

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Reducing Costs by Focusing On Procurement

Housing and Residential Services

Professional Landlord focused on increasing sales and rental income as a means of growing their business, they had never previously carried out improvement work on their procurement, either in terms of the process or the overall cost.

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Tecomet Featured image

Tecomet forges ahead with Productivity Improvements & 19% increase in output

Defence & AerospaceManufacturing

A programme based on Machine shop re-layout, supervisory and management training, leadership coaching and shop floor scheduling. Bourton Group worked closely with the management team over twelve months analysing processes and routines and coaching staff in the new ways of working.

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Improving efficiency, effectiveness and capability in design, fabrication and production functions.

Manufacturing

The business was experiencing problems in fulfilling customer orders and achieving financial performance targets, despite having a significant order book.

To uphold its position, it was important to transform ways of working, redefine processes and build capability.

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Development of Continuous Improvement Capability

Housing and Residential Services

Riverside had grown dramatically over time and there was evidence that the senior leadership group was struggling to share common purpose and to align activity efficiently and effectively across the business.

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Improving Tenancy Sign Up Experience for Kirklees Housing Tenants

Housing and Residential Services

In order to address waste in its key processes and engage employees in change Kirklees wanted to build its own in-house process improvement capability.

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Lean Consultancy & Training Services at Kirklees Neighbourhood Housing

Housing and Residential Services

Changes brought by the Welfare Reform Bill spurs a review and need to improve rent collection and debt collection processes.

 

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CPL

Plant Efficiency Review & Cost benefit analysis delivers £800k + per annum profit increase

Manufacturing

CPL Products was created as a spin-off from British Coal in the early 1990s and provides home heating solid fuel Briquettes. The plant was originally built by Petrofina in 1985 and the process had not changed significantly since 1997. The review focused on the two production plants MHT1 & MHT2 at the Immingham site with a view to increasing capacity and driving costs down.

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Supporting Housing & Residential organisation through a period of significant development

Housing and Residential Services

The challenge facing the executive team was to create a strong sense of focus and to then align corporate change activity, develop shared approaches to managing transformation and at the same time develop stronger employee engagement.

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Supporting the organisational redesign to deliver a new Target Operating Model

Housing and Residential Services

Bourton were engaged by Riverside on an organisational development and change management programme and were asked to provide organisational redesign consultancy to support the development of their target operating model

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pharmaceutical packing production line conveyer at manufacture pharmacy factory

Output and quality improvements result in increased capacity for Torbay Pharmaceuticals

Manufacturing

The team anticipates a return on investment of 5:1 through product quality improvements alone.

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Enabling Robust Design at Rolls Royce

ManufacturingSix Sigma

Most areas in manufacturing are facing dramatic changes in market forces. Those like Rolls‐Royce, who are at the leading edge of technological advancement, are facing more changes than most.

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Bespoke Support aids Performance Improvement

Business Services

Bespoke Support aids Business Performance Improvement

Strategic business performance improvement advice coupled with bespoke coaching developed the senior leadership team beyond the limits envisaged at the start of the project. The business is now on sound footing, with a growing international footprint and business performance improvement strategy.

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Introduction to Lean

Business Services

The M2 business is a relatively new business operating in the managed print services space. The business currently has a turnover of around £35m and is growing at a rate of 30% pa, and is split roughly 70% corporate business and 30% SME’s.

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Implementing Continuous Improvement

Business Services

This Global Law firm decided to implement continuous improvement throughout the organisation and appointed Bourton Group as it’s implementation partner.

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Improving Customer Service Whilst Cutting Cost

Manufacturing

Our client, a leading manufacturer and distributor of specialist paint and coatings based in the UK, is part of a major global corporation. The site that was the focus of this assignment manufactures over 20 million litres of specialist paint per year. This is distributed to stockists and end-users through seven European Regional Distribution Centres (RDC’s), all managed from the UK site.

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Business Critical Improvement

Building capability to support business critical improvement projects at Metsawood

Manufacturing

Metsä Wood supplies wood-based products, systems, and services to customers in the building and construction, industrial, distribution, and retail sectors.

The business achieved a turnover of EUR 940 million in 2011, employing about 2,900 people.

It is one of the largest companies in the forest products sector in Europe.

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Lean Underpins Strategy for Operations

Other

When Perenco acquired the Wytch Farm onshore oil production assets from BP, the new
management team were faced with an immediate need to improve production, deal with integrity
issues as well as the to change the culture and develop new ways of working.

 

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Highways England & the M6 Extension putting Lean Sigma on the Map

Infrastructure Construction

Having developed an impressive track record with the Highways Agency, Bourton Group was asked to help Highways England deploy Lean Sigma improvement methodology to bring the project in on time and significantly under budget.

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Horticultural Efficiency Programme

Public Sector

To introduce the ‘One Best Way’ of working for horticultural staff across the Commission, to reduce operational costs and deliver high customer satisfaction to visitors.

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Business Transformation

Business Transformation Through Implementation of Lean Processes at Siemens Energy Services

Other

Siemens Energy Services (SES) came to us with a Business Transformation challenge.

As a leading provider of Metering Services for the major utility companies, they were delivering a number of fixed-term contracts to customers with very different demands. Being able to demonstrate consistent performance against these current contracts would be critical in the competition for both their renewal and in winning new business.

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Performance Management System for Defence Support Group

Public Sector

A business-wide performance management system was needed to help this newly formed MOD trading agency drive the delivery of challenging business goals; meet MOD policy requirements; and support harmonisation.

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Developing Supply Chain Capability

Developing Supply Chain Capability and Capacity with Zodiac Aerospace

Manufacturing

Zodiac Seats UK designs, certifies and assembles bespoke first class, business class, and premium economy class passenger seats for major
global carriers.

Zodiac Seats UK, has formed part of the Zodiac Aerospace Group since 2012 and has two production sites are Cwmbran and Camberley.

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Network Provider Phones in with £36M Saving

Business Services

A systematic approach to problem solving increased customer satisfaction and significantly reduced costs, as part of our clients performance improvement programme.

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Leadership Improvement Develops New Performance Culture

Other

When the French Oil and Gas Company Perenco acquired the gas production assets of BP in the North Sea, the new management team were faced with a need to change the culture and develop new ways of working.

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Powering Ahead with Operational Excellence

Other

Centrica Energy has started a journey of improving its Operational Excellence within its Power Division, and required expert input to help build its own internal capability, and help in resolving a complex outage issue in one of its new power stations.

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Eliminating Root Causes for Forced Outages

Other

Centrica Energy needed to improve it’s uptime and reliability at a key power station.

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Social Housing

End to End Review of the Voids Process at Nottingham City Homes

Housing and Residential Services

Lean puts the tenant at the heart of NCH. When the Nottingham City Homes wanted to review their voids process they had some clear objectives: Reduce the ‘key to key’ time, reduce the loss of rental income and delight the tenant.

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Culture Development through Senior and Middle Manager Development

Housing and Residential Services

Bourton Group is supporting Nottingham City Homes, an ALMO with 29,000 homes, diverse stakeholders, a performance challenge, and a complex environment of increasing efficiency pressures. NCH had to raise its organisational performance, change its culture and deliver a challenging agenda over a 10-year partnership with Nottingham City Council.

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Leadership Development Programme at Vectura Pharmaceuticals

Manufacturing

Leadership skills development programme helps scientists instil performance orientated culture.

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Reorganising for Growth and Process Efficiency

Manufacturing

Cobham Aviation Services operates and maintains specially modified aircraft using state of the art technology to provide airborne special mission operations and training in Australia, the United Kingdom, Europe and the Middle East.

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Business Improvement

Creating a Sustainable Business Improvement Programme

Other

AirTanker is responsible for delivering, maintaining and supporting, the tasking of Voyager to provide a cutting-edge air-to-air refueling (AAR) operational capability to the RAF.

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Highways Construction, Maintenance & Operation

Infrastructure Construction

Approximately £450k task value per annum for the deployment of Lean on a combined HE programme of £2 billion (MP and NDD).

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Lean Sigma Capability

Developing a Self Sufficient Lean Sigma Capability

Infrastructure Construction

Working with our client to design, deliver and support the development of Lean Sigma Capability. Our client is responsible for safely delivering decommissioning, reprocessing, nuclear waste management, and fuel manufacturing activities.

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