Business Services

Client: NS&I

Assignment: Implementing 360 Degree Feedback Online

Implementing 360 Degree Feedback Online

The Problem

18 months after the launch of its Insight Leadership and Organisational Development Programme for Executive Directors and Senior Managers, NS&I asked Bourton Group to deliver a bespoke 360 degree feedback process. Its purpose was to describe objectively and in competency terms the progress made by individuals and the leadership group overall – to ensure that the Insight Programme was delivering tangible business benefits and that further leadership development and organisational development interventions were aligned with business need.

The Solution

We briefed the software provider and co-designed a questionnaire and feedback report format. We ensured that the questionnaire was simple to use and not too time-consuming to complete, while eliciting ‘actionable’ feedback. We project-managed the data gathering, ensured hat participants were completing their self-assessments and nominating a cross-section of colleagues to provide them with feedback; we also ensured that confidentiality was maintained and any queries handled sensitively. We facilitated individual feedback meetings and reviewed group feedback reports with the Executive team.

The Benefits

The Insight 360 process has received strong support from the NS&I Executive team since its inception, and high priority is given to the contents of the resultant feedback reports and quality of the feedback discussions between line managers and participants. For individuals, outputs from this process form inputs to their Personal Development Plans and in this way the 360 degree feedback helps to drive continuous performance improvement in core behaviours. For leadership groups (the Executive team, Senior Management Team and other managers), collated outputs form inputs to company-wide development plans and interventions. The process is now integrated with NS&I’s Performance Management system and is repeated on an annual basis.

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What NS&I said about us

“The online 360 system provided excellent feedback. It defined competencies linked to our strategy and activities targeted at improving them.”

Insight Programme Participant