Bourton Group is an operational management consultancy that is passionate about improving performance. Our reputation as experts has been established over 50 years, utilising tools and techniques that are proven across a range of sectors driving business transformation and change management projects forward. We develop a culture of continuous improvement and high performance that enables individuals to grow, learn and contribute to their organisation’s goals.
Our team of experts have held senior positions and advised across many sectors. They understand the challenge of improving performance and making change stick. They know the right questions to ask to stretch your thinking while guiding you through successful implementation.
Bourton Group have been supporting international business transformation projects for over 50 years by collaborating with a small number of like minded organisations. We are able to offer our clients the best in sector specialism, consulting capability and international expertise to support global programmes of change and performance improvement.
In 2007 we launched a joint venture operation in India. Bourton Group India is a specialist Lean performance improvement company enabling dramatic change in strategy development and deployment, operational improvement and asset utilisation.
We are a founder member of the International Consulting Network (ICN) and offer our clients a network with offices throughout Europe, America and the Far East, including India and China. ICN relies on local experts in particular regions with experienced multinational teams and time-tested approaches. For more than 10 years, we have been jointly carrying out advisory projects with the same, proven methodology. All members can operate both independently and collaboratively to provide the best support to our clients.
We are always looking for talented, experienced, energetic and results driven people to join our busy consultancy and support teams. If you think you have what it takes to be part of our team and have a strong CV with plenty of examples of helping to deliver performance improvement then we would like to hear from you. Please forward your CV and covering letter to info@bourton.co.uk. We offer excellent conditions of employment and our remuneration and benefits packages are competitive, comprehensive and designed to attract only the very best people. We understand the importance of ongoing development, for the benefit of our employees and the business, and actively look for opportunities for training, development and career progression. We are committed to positive employment policies to promote equal opportunity in employment regardless of age, marital status, ethnic origin, sex, nationality, religion, sexual orientation or disability. We do not discriminate on any grounds other than the ability to carry out the task.
The Management Consultancies Association (MCA) is the body that represents management consultancy firms in the UK, to which Bourton Group has been an active member since the 1980’s. The MCA Awards, which are now in their 22nd year, are the benchmark for quality within the consulting industry. They celebrate how clients and consultants work together to achieve the best results.
We analyse customer feedback via a Net Promoter Score evaluation which is fed back at monthly management meetings.
This analysis allows us to track individual consultants, projects, clients and service types. Our current NPS is 90 against a Retently 2019 benchmark for Consulting of 53.
Bourton Group operates a Quality Management System that is certified by ISO 9001:2015.
The MCA Consulting Excellence is a positive initiative, developed by firms who are committed to doing the right thing. We have committed to the MCA ‘Consulting Excellence’ Principles to give assurance to our clients that our firm and consultants behave ethically and professionally.
We have been active members of the Management Consultancies Association (MCA) since the mid-1980s. Entry requirements to the MCA are strict and only established consultancies are considered for membership.
Consulting Excellence is the ground-breaking new scheme for the UK’s leading management consulting firms. It marks a step-change for the industry. We have adopted the 12 Principles of Consulting Excellence and embedded them into the management and development of our staff. MCA membership enables us to continuously improve our services by benchmarking our performance against others in the industry.
The Principles express the mix of the long-standing commitment to quality service plus a relentless focus on innovation. As consulting firms work increasingly in partnership with others to achieve complex outcomes for clients, Consulting Excellence is used to commit all participants to common, high standards. The Principles also encourage firms to evolve to meet emerging business, public and social needs.
Consulting Excellence is under constant review and will develop in response to the changes and innovation in the industry and wider economy. The MCA will conduct two major annual surveys to support Consulting Excellence: one of consultants and a second of clients.
Consulting Excellence is a positive initiative, developed by firms who are committed to doing the right thing.
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