Our client, an oilfield services company, had grown extensively from its original footprint in the United Arab Emirates to operating its business globally.
This growth had resulted in practices developing to suit country locations and even individual customers. Whilst this developed good local customer relations, the business recognised a need to become efficient in its operations and to reduce the likelihood that ‘silo’ thinking would develop.
Executive leaders believed that the business should adopt the principles of Lean and Six Sigma to become a high-performing and reliable operation. Bourton Group was asked to build and support capability development and improvement project to initiate the drive towards excellence.
We designed and delivered a focused three-day event for 50 senior leaders to initiate the development of Lean Sigma.
Using case study materials and practical exercises we combined building knowledge alongside the analysis of corporate performance challenges and the designing of future state operations for the business.
Groups built rich pictures to consider the current state before doing root cause analysis on prominent issues.
The group then developed a clear picture of the future state and considered what actions would be required to achieve that.
Using this as the basis for prioritisation, a set of transformation projects were developed and agreed upon.
Each Lean Sigma Champion returned to its operation to identify key projects for the deployment of the methodology.
36 Projects were identified and improvements initiated.
The training has enabled me to reduce wasteful activity within my role and build my capability to plan tasks better.
Operational Excellence Champion