Torbay Pharmaceuticals is on a journey of change having moved to new premises, appointed a new Managing Director, their order book had grown, and made good commercial progress for the NHS Trust, all within the last 12 months.
Although progress had been made since the move to the new facility, there are a number of areas for improvement around the business’s Quality Management System and the implementation of the processes contained within it.
The business recognised it required a holistic programme to address the systemic issues and behaviours linked to a prevailing culture of accepting production deviations as the norm and not addressing the root cause.
Bourton Group was asked to review the operations to provide a route map to increase efficiency, allowing an increase in capacity to support the business strategy for worldwide sales growth
Bourton Group assessed the production facility and through a combination of work-study methods, process mapping, data collection, and detailed analysis, quickly identified opportunities to increase output through improved quality.
We conducted a series of focused Lean workshops which identified several quality improvement opportunities.