Although progress had been made since the move to the new facility, there are a number of areas for improvement around the business’s Quality Management System and the implementation of the processes contained within it.
The business recognised it required a holistic programme to address the systemic issues and behaviours linked to a prevailing culture of accepting production deviations as the norm and not addressing the root cause.
Bourton Group were asked to review the operations to provide a route map to increase efficiency, allowing an increase in capacity to support the business strategy for worldwide sales growth
Bourton Group assessed the production facility and through a combination of work study methods, process mapping, data collection and detailed analysis, quickly identified opportunities to increase output through improved quality.
We conducted a series of focused Lean workshops which identified several quality improvement opportunities.