A key objective of this assignment was to improve customer satisfaction.
This two-year assignment was awarded to us primarily because of our ability to customise our existing proven approach and material to suit our client’s needs. We began by creating a highly training package of Green and Black Belt modules that would relate directly to our client’s diverse business areas.
Running parallel to this, we also developed a series of executive workshops to build Directors and Executive understanding of the programme and achieve their buy-in and commitment to the improvement programme.
Process improvement and capability building
At the heart of the process improvement was a set of 10-day Green Belt modules and 20-day Black Belt modules.
Furthermore, we mentored and trained several Black Belts up to Master Black Belt level.
Within the first 12 months we had delivered:
- Six Champion courses for senior managers
- Helped design and deliver a range of company conferences
- Six Black Belt courses
- 14 Green Belt courses
During this initial 12-month period we gave our client an impressive cadre of 50 internal Black Belts and over 100 Green Belts who were able to run projects across the whole spectrum of their UK business.
We supplemented this with Train the Trainer programmes so that after 18 months the delivery of all future training could be run in-house.