Programme Set Up and Early Benefits
The two-year assignment was awarded to us against tough competition because of our ability to bespoke our approach and material to suit their requirements.
We began by creating a highly tailored training package of Green and Black Belt modules that would relate to our client’s diverse business areas. In parallel, we developed a series of executive workshops to gain Directors and Executive understanding and commitment to the improvement programme and Six Sigma’s part in delivering robust, customer centric processes.
The biggest challenge was to convince senior managers in a very successful business of the need for change. Some early wins in improving processes that had an impact on customer satisfaction were vital to convincing the management team that there were significant benefits to customers by having reliable processes, particularly at the customer interface.
A programme office was established with a strong cadre of enthusiastic and committed staff, who were the first to be trained up in the problem solving tools and methodologies. A project ‘hopper’ was established along with a rigorous benefits tracking system.
Process Improvement and Capability Building
At the heart of the process improvement was a set of 10-day Green Belt modules and 20-day Black Belt modules. Furthermore, we mentored and trained a number of Black Belts up to Master Black Belt level. Within the first 12 months we had run 6 Champion courses for senior managers, helped design and deliver several company Conferences, 6 Black Belt and 14 Green Belt courses, giving our client an initial 50 internal Black Belts and over 100 Green Belts who were able to run projects across the whole spectrum of the UK business.
We supplemented this with Train the Trainer programmes so that after 18 months the delivery of all future training could be run in-house.