01926 633333We understand the business services environment and the challenges that the sector faces. Clients and customers in the sector are ever more savvy and customer service expectations are increasing. Cost pressures and cost transparency challenges are ever present and client response times continue to fall. Key challenges in the sector are the management of knowledge, adoption, integration of technology and developing a process focused organisation. We help clients understand their unique offer and how this can be delivered in the most efficient and effective by optimising processes and their organisation.
Case Studies
Network Provider Phones in with £36M Saving
Business Services
A systematic approach to problem solving increased customer satisfaction and significantly reduced costs, as part of our clients performance improvement programme.
Implementing Continuous Improvement
Business Services
This Global Law firm decided to implement continuous improvement throughout the organisation and appointed Bourton Group as it’s implementation partner.
Introduction to Lean
Business Services
The M2 business is a relatively new business operating in the managed print services space. The business currently has a turnover of around £35m and is growing at a rate of 30% pa, and is split roughly 70% corporate business and 30% SME’s.
Bespoke Support aids Performance Improvement
Business Services
Bespoke Support aids Business Performance Improvement
Strategic business performance improvement advice coupled with bespoke coaching developed the senior leadership team beyond the limits envisaged at the start of the project. The business is now on sound footing, with a growing international footprint and business performance improvement strategy.
Implementing 360 Degree Feedback Online
Business Services
NS&I (National Savings and Investments) is one of the largest savings organisations in the UK, with over 25 million customers and more than £100 billion invested. NS&I is an Executive Agency of the Chancellor of the Exchequer.
End to End Lean Review of the FtP Process at General Pharmaceutical Council
Business Services
The Bourton Group were engaged to conduct an end to end lean review of the Fitness to Practise (FtP) process. The intent was to identify and eliminate waste to facilitate a significant reduction in the end to end cycle time.
Insurance company’s renewals – process improvement
Business Services
A specialist insurer with over 100 years’ experience underwriting personal and business risks. With over 3,400 staff across 14 countries and 35 offices, we worked with the UK operation when they approached Bourton Group looking for support with their existing business portfolio.
Lean approach enables significant rethink on a key organisational process
Business Services
With a new Human Resources Director and a shift in the strategic thinking of the department, change was required in many of the core processes operated by HR in their support of an ever-changing and dynamic client base within a highly successful institution
Specialist Savings and Lending Bank
Business Services
Our client is a specialist savings and lending bank, offering loans, residential and commercial mortgages, business finance, and savings products. A relative newcomer to the banking world, our client had grown dramatically over time offering savings products and loans to retail and Small and Medium Enterprises (SMEs).
Improving customer service through reorganising the supply chain
Business Services
Helping our client’s investors grow their business from £20m to £40m over a three year period. We supported their journey focussing on improving processes and supply chain for the maintenance business. We helped our client to remove some of the blockers to progress by coaching and support staff through changes such as outsourcing some of their operations. Outcomes included better service levels to clients; reductions in customer complaints and supply chain improvement.
Working together
What we do
Streamline processes, eliminate waste and reduce cost to ensure scarce resources are focused on what really matters to the customer.
Experience
Our experts have been working in the Business Services sector for over 15 years delivering performance improvement. Our clients include large global (magic circle) law firms, medium sized global and national law firms and architects/consulting engineers.
Our approach
We understand that each client in the sector has a different starting point and direction for their improvement programme. We collaborate with them to ensure that we design the optimum programme, maximise the benefits, maximise knowledge transfer and allow for the inevitable ‘business as usual’ pressures.
All Sectors
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