We understand the business services environment and the challenges that the sector faces. Clients and customers in the sector are ever more savvy and customer service expectations are increasing.   Cost pressures and cost transparency challenges are ever present and client response times continue to fall. Key challenges in the sector are the management of knowledge, adoption, integration of technology and developing a process focused organisation. We help clients understand their unique offer and how this can be delivered in the most efficient and effective by optimising processes and their organisation.

Case Studies

Implementing 360 Degree Feedback Online

Business Services

NS&I (National Savings and Investments) is one of the largest savings organisations in the UK, with over 25 million customers and more than £100 billion invested. NS&I is an Executive Agency of the Chancellor of the Exchequer.

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End to End Lean Review of the FtP Process at General Pharmaceutical Council

Business Services

The Bourton Group were engaged to conduct an end to end lean review of the Fitness to Practise (FtP) process. The intent was to identify and eliminate waste to facilitate a significant reduction in the end to end cycle time.

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Network Provider Phones in with £36M Saving

Business Services

A systematic approach to problem solving increased customer satisfaction and significantly reduced costs, as part of our clients performance improvement programme.

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Implementing Continuous Improvement

Business Services

This Global Law firm decided to implement continuous improvement throughout the organisation and appointed Bourton Group as it’s implementation partner.

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Introduction to Lean

Business Services

The M2 business is a relatively new business operating in the managed print services space. The business currently has a turnover of around £35m and is growing at a rate of 30% pa, and is split roughly 70% corporate business and 30% SME’s.

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Bespoke Support aids Performance Improvement

Business Services

Strategic advice coupled with bespoke coaching developed the senior leadership team beyond the limits envisaged at the start of the project. The business is now on sound footing, with a growing international footprint.

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Working together

What we do

What we do

Streamline processes, eliminate waste and reduce cost to ensure scarce resources are focused on what really matters to the customer.

Experience

Experience

Our experts have been working in the Business Services sector for over 15 years delivering performance improvement. Our clients include large global (magic circle) law firms, medium sized global and national law firms and architects/consulting engineers.

Approach

Our approach

We understand that each client in the sector has a different starting point and direction for their improvement programme. We collaborate with them to ensure that we design the optimum programme, maximise the benefits, maximise knowledge transfer and allow for the inevitable ‘business as usual’ pressures.

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