Recent government announcements have accelerated the need for a radical rethink to the way that Housing Organisations structure and deliver services. The challenge to build new homes, and the current anticipated economic pressures, mean that such organisations must ensure they continually focus on being both efficient and effective. We support Housing and Residential Services organisations to deliver their ambitious plans.
Bourton Group is supporting Nottingham City Homes, an ALMO with 29,000 homes, diverse stakeholders, a performance challenge, and a complex environment of increasing efficiency pressures. NCH had to raise its organisational performance, change its culture and deliver a challenging agenda over a 10-year partnership with Nottingham City Council.
Lean puts the tenant at the heart of NCH. When the Nottingham City Homes wanted to review their voids process they had some clear objectives: Reduce the ‘key to key’ time, reduce the loss of rental income and delight the tenant.
Bourton were engaged by Riverside on an organisational development and change management programme and were asked to provide organisational redesign consultancy to support the development of their target operating model
The challenge facing the executive team was to create a strong sense of focus and to then align corporate change activity, develop shared approaches to managing transformation and at the same time develop stronger employee engagement.
Changes brought by the Welfare Reform Bill spurs a review and need to improve rent collection and debt collection processes.
In order to address waste in its key processes and engage employees in change Kirklees wanted to build its own in-house process improvement capability.
Riverside had grown dramatically over time and there was evidence that the senior leadership group was struggling to share common purpose and to align activity efficiently and effectively across the business.
Professional Landlord focused on increasing sales and rental income as a means of growing their business, they had never previously carried out improvement work on their procurement, either in terms of the process or the overall cost.
Carry out radical end to end process review and improvement projects of the operational processes that make up the property lifecycle; Acquisitions, Asset Management, Customer Care, Development, Lettings, Property Management, Property On-Boarding and Sales; as well as cross company, impactful processes including Procure to Pay, Customer to Cash and Cash Management.
Our work began with a detailed analysis of current and future demands using ABC/XYZ SKU analysis techniques to understand the product mix and estimated volumes for components and systems. The outcome indicated several critical components were single-sourced from overseas.
Working with the Director of Corporate Services and the Head of Learning and Development, Bourton Group engaged in developing a greater understanding of the organisation; its intended direction, and the leadership challenges it faced in delivering its vision.
We understand the issues facing both leaders and front-line staff within the sector and know how business improvement must be tailored to reflect the housing environment. Our partnership approach to developing change strategy, supporting leaders, changing cultures and improving operational performance enables a move towards a high performing organisation.
Our experts have a breadth of experience in applying our approach to the sector. Our case studies highlight significant benefits in areas such as mutual exchange processes, arrears management and rent collection, voids lead times, asset care programmes as well as back office process improvements in HR, Finance and Programme Management. Our recent work in strategy development, leadership, change management, organisational development and redesign has helped our clients deliver significant benefits and focus on the challenges ahead.
We transfer our approaches to our clients so that they are more capable of delivering changes after we have finished. By understanding the real issues together, creating solutions together and working alongside each other during the implementation, we ensure change sticks. We know that leading change can be difficult so we support, as well as challenge, senior leaders to actively lead. Our clients speak very highly of us, our tools and our approaches.
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