March 1st, 2018
Bourton Group Senior Consultant, Dr. Phil Rowe, has recently achieved recognition as a Chartered Statistician, the highest professional award of the Royal Statistical Society. This award provides formal recognition of his statistical qualifications, professional training and experience and follows on from his recent award of a 1st Class BA Hons in Mathematics and Statistics. Phil […]
February 12th, 2018
With the performance of the NHS one of the most contentious subjects in the news recently, it’s no surprise there is a lot of attention paid to its key performance indicators (KPIs). There must be a huge amount of pressure on NHS Trusts to report positive results, and it is in that climate that the […]
January 30th, 2018
When it comes to Business Improvement the customer is always right, or are they?Customer The phrase “The customer is always right” was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge’s department store in London, and is typically used by businesses to convince customers that they will get the best possible service […]
January 16th, 2018
The Productivity Puzzle Productivity Mike Horton (Consultant at Bourton Group LLP) – January 2018 There has been much talk in the media lately about productivity. It is increasingly being seen as the key to improving the UK’s economic outlook. The government recently announced £10m of funding to create The Productivity Leadership Group (PLG), a […]
November 21st, 2017
The Well from Hell – Learning from the infamous Deepwater Horizon disaster: Article 2 HROs and Balancing Production & Prevention High Reliability Organisations (HROs) possess traits that enable them to balance production and prevention pressures in an effective, mindful way. From studies by Wieck and Sutcliffe – Managing the unexpected, these traits include: Preoccupation with […]
November 14th, 2017
The Fishbone Analysis enables you to gain a better understanding of the root causes of problems. Fishbone Analysis – What is it? Fishbone Analysis is simply a way of identifying a wide variety of potential causes of a problem and grouping them together in categories. It is also sometimes called Cause and Effect Analysis or […]
October 17th, 2017
Bourton Group LLP are delighted to announce that Ken Powell has been appointed as a Partner. Ken has been with Bourton Group as a Senior Consultant for the last three years and his move to the position of Partner recognises the work that he has been carrying out leading major improvement projects with clients and […]
October 3rd, 2017
LCI-UK Summit 2017 Pre-Summit Dinner – Wednesday 25th October 2017 The Pre-Summit Dinner has always been an important part of the LCI-UK Summit. Once again we will be hosting a table and if you’re going to the Summit, we would like to invite you to join us for dinner, as our guest. As previous hosts, […]
Mike Notman, Managing Partner Some time ago I took it upon myself to trace family members who had served in the 1st World War and discovered that one relative was buried in Dozinghem Military Cemetery near Poperinge, Flanders. More recently, accompanied by my daughter, I decided to visit and it was here we experienced at […]
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