August 2nd, 2016
Exciting times! Peppermint embarks on Lean 6 Sigma programme with @BourtonGroup to improve the experience we deliver to customers. — Peppermint (@pepperminttech) July 27, 2016 Great to be working with such a forward thinking organisation as Peppermint Technology and with a great bunch of people keen to make a difference.
July 26th, 2016
When a group brainstorming session comes to its natural end, as a facilitator you’re in a very interesting place. Somewhere in your team’s creative outpouring will be the ideas that enable you to meet your project’s objectives. However, the next step of working out where they are critical. There are lots of different prioritisation techniques for […]
July 20th, 2016
Many motivational theories focus on the employers’ role to provide something in exchange for something else. For example, Adam’s Equity Theory is based on the notion that people trade something that is valuable to their employer (e.g. their time, effort, ability, loyalty, commitment, flexibility, etc.) for something that is of value to them (e.g. pay, […]
July 19th, 2016
Help people to help themselves We often find ourselves faced with people asking for help: with technical questions; difficult interpersonal scenarios; customer relations; and operational processes. Our response is invariably a demonstrated desire to help and, in our time-strapped times, the natural reaction is to promptly provide the ‘right’ answer and carry on. However, this […]
June 23rd, 2016
In terms of driving change there are a couple of tools that can really help us in the improvement arena; Force-Field Analysis and the Change Equation. The change equation and its need for a vision of the future is a great example of why the referendum campaigners from both sides find it difficult to persuade […]
June 6th, 2016
As an integral part of our Lean education programmes we usually run awareness sessions for change champions setting out the philosophy, principles and benefits of taking a structured approach to performance improvement. Some of these people already have a wide experience and deep understanding of Lean and or Six Sigma, whilst others are new to […]
May 18th, 2016
One of the key tools we are currently deploying on projects with a number of our clients is actually very simple – in fact almost so obvious it can easily be missed. It is the focus on the small day to day issues that hamper or hinder the completion of work. Often overlooked, this regular […]
April 20th, 2016
Frontrunners, Followers or Firefighters? I was pleasantly surprised to read a report from NatWest,‘Future Fit: the road ahead for UK Manufacturing’ which chimes with many of our experiences of working with a range of UK SME’s over the past twenty years. As the Mark Twain quote goes ‘rumours of my death are grossly exaggerated’, could be […]
April 6th, 2016
Coming up with solutions is usually the most exciting and engaging part of any improvement activity. As soon as an area for improvement is identified, everyone starts throwing their ideas in the ring. Releasing that creativity and giving it full reign gives everyone a buzz and is critical to innovative change. However, like all steps […]