What is Lean?
We may need to be clear about what we mean by the word Lean. As many people are aware the phrase Lean in its performance improvement context was used in the 1980’s by Womack and Jones to describe what they found at Toyota andtheir effective Toyota Production System. The trouble is that most often than [...]
How to communicate change
In the current apparent impasse of UK politics, much attention has been drawn to the performance of the political party leaders at the recent Television debates.
In truth most people have already made up their opinion based upon a number of characteristics of the individuals concerned, their life experiences and the core messages of the party [...]
It doesn’t have to be lonely at the top
The role of consultants as coaches to help senior people to think clearly.
Very few people who get promoted to the dizzy heights of leading an organisation realise how lonely an existence it can be until well into their tenure and many articles and research papers suggest that it’s lonely at the top appears to be [...]
How to Build Lean in Construction
Sitting in the office the other day, I was drawn to a copy of the book that we co-authored in 2011 ‘Build Lean – Transforming construction using Lean Thinking’. It really is a very good read!
Whether you are an avid follower of Lean or merely an interested amateur just about to start your journey of [...]
How to get qualified with Bourton Group
Here at Bourton Group, our core mission is knowledge transfer and we pride ourselves on the quality of our training and coaching.
For over ten years we have been closely associated with the Institute of Leadership and Management – the UK’s largest management body. As an Approved ILM Qualification Centre, we offer a comprehensive range of [...]
Part time people giving full time leadership
Many years ago whilst a young upstart of a manager in a large UK engineering firm I was struck by how many managers seemed to have to arrive at work on or around the same time as the MD (early) and not leave until he had (late). This culture did not seem to drive efficiency [...]
12 ways to grow high performance teamwork
High performance has long been associated with excellent teamwork – think pit stop crews, emergency services and heart transplant teams. Our clients often ask us how they can grow high performance teamwork in their own teams and team members.
Why does it matter?
High performance teamwork is critical to business success. Based on our work with clients [...]
Bourton Group and G-cloud 6
Bourton Group G-Cloud VI Appointment – February 2015
Bourton Group has been appointed as an approved supplier by HM Government for the latest G-Cloud iteration G-Cloud 6. Bourton Group has been selected in both the Specialist Cloud Services (ScS) and Software as a Service (SaaS) categories under the new G-Cloud VI Framework Agreement. Our Lean Six [...]
Sellafield and Bourton Group Ltd
Sellafield appoint Bourton Group for another 4 years of support
Sellafield Ltd is responsible for safely delivering decommissioning and reprocessing of nuclear waste management and fuel manufacturing activities. In January 2015 they awarded a further four year framework contract to Bourton Group to support them in their ongoing development and deployment of business improvement using Lean [...]
7 Doors for great customer service
How to open the 7 Doors for great customer service
We often find ourselves working with organisations who are keen to understand and respond to what their customers think of them. This typically involves inviting customers to complete a survey, often on the phone or on-line, to check out their opinions, on a scale of one [...]