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December 17th, 2019
Mike Notman, Managing Partner – Bourton Group LLP
Before everyone heads off for the festive season, I wanted to take a moment to reflect on the last year and share with you some of our many accomplishments and also plans for next year.
Earlier in the year, we were delighted to scoop the Best Performance Improvement in the Private Sector 2019 at the MCA Awards. Our submission featured an organisation-wide Business Improvement Programme that delivered operational savings of £1.7m. We are already optimistic for the 2020 awards too, with a strong submission showcasing operational excellence with a Global Professional Services organisation.
Also, for the second year running, The Financial Times named Bourton Group LLP as one of the leading UK consultancy firms; recognised for our experience in the Construction and Infrastructure space and for the benefits and outcomes that our work has achieved supporting our client’s People and Performance.
Our client projects drive measurable benefits and feedback from them still delights us. Our net promoter score is ‘world-class’.
Our priority for the year ahead is to continue to listen intently to what our clients need and collaborate with them to shape our response to this. Our aim is to be the group that organisations turn to when they want to make their business better
Attracting new customers for us continues to be achieved via recommendations from our client advocates. There is no better testimony of our skills and expertise than those received from the actual people we have worked with.
“Bourton’s ability to listen and respond to the problem described stands them out from other consultants.” – COO, Global IP Organisation
This year was no exception to this, and we are thrilled to have worked with many new clients, from an array of interesting and diverse industries – some of which are featured below:
I know we can build on our successes as we pursue new goals in the year ahead, but most importantly we will continue to help make your businesses better.
Best wishes, Mike Notman
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