Assignment: Creating a Sustainable Business Improvement Programme

Creating a Sustainable Business Improvement Programme

The Problem

Airtanker is a consortia of Airbus, Thales, Rolls Royce, Cobham and Babcock which is based at Brize Norton since 2008. The business became concerned that its employees wanted to improve its original processes and ways of working, but there was no formal business improvement programme in place to capture ideas or implement them.

The Solution

Our client engaged us to carry out a launch event for the business followed by a short diagnostic piece. We then designed a bespoke training package for a team of selected facilitators and helped them apply their training with three interventions covering; Procurement (supplier on boarding) Service Credits, Crew Rostering using our Rapid Improvement Event approach. After each event the internal team were assessed and development plan put in place to move them towards self sufficiency. The steering group oversaw the programme and reported back to executive and main board.

The Benefits

The client has now ran a number of Rapid Improvement Events over 2014-2015 and achieved their target of £500k of benefits from their programme covering aspects such as Supplier-on-Boarding, Service Credits and Crew Rostering. Their internal team of four facilitators underwent extensive training in Lean and facilitation techniques and achieved self sufficiency within nine months from the start of our assignment.

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