Client: Creating a Sustainable Business Improvement Programme

Assignment: Creating a Sustainable Business Improvement Programme

Creating a Sustainable Business Improvement Programme

The Problem

Airtanker is a consortium of Airbus, Thales, Rolls Royce, Cobham, and Babcock, and is based at Brize Norton.

The business became concerned that its employees wanted to improve its original processes and ways of working, but there was no formal business improvement programme in place to capture ideas or implement them.

The Solution

Our client engaged us to carry out a launch event for the business followed by a short diagnostic piece. We then designed a bespoke training package for a team of selected facilitators and helped them apply their training with three interventions covering; Procurement (supplier onboarding) Service Credits, Crew Rostering using our Rapid Improvement Event approach. After each event, the internal team was assessed and a development plan was put in place to move them towards self-sufficiency. The steering group oversaw the programme and reported back to the executive and board.

The Benefits

The client has now run a number of Rapid Improvement Events over a 12 month period and achieved their target of £500k of benefits from their programme covering aspects such as Supplier-on-Boarding, Service Credits, and Crew Rostering.

Their internal team of four facilitators underwent extensive training in Lean and facilitation techniques and became self-sufficient within nine months from the start of our assignment.

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