Social Housing Organisations have embraced the change agenda for many years, however recent government announcements have accelerated the need for a radical rethink to the way that they organise themselves and deliver services.

The current and anticipated pressures facing the sector means that organisations, both large and small, must truly ensure they continuously focus on being both efficient and effective. Strong strategic leadership must translate to aligning activities in the best way to deliver customer focused services to tenants and leaseholders.

Case Studies

Nottingham City Homes: Culture Development through Senior and Middle Manager Development

Social Housing Organisations

Bourton Group is supporting Nottingham City Homes, an ALMO with 29,000 homes, diverse stakeholders, a performance challenge and complex environment of increasing efficiency pressures. NCH had to raise its organisational performance, change its culture and deliver a challenging agenda over a 10 year partnership with Nottingham City Council.

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Nottingham City Homes: End to End Review of the Voids Process

Social Housing Organisations

Lean puts the tenant at the heart of NCH. When the Nottingham City Homes wanted to review their voids process they had some clear objectives: Reduce the ‘key to key’ time, reduce the loss of rental income and delight the tenant.

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Working together

What we do

What we do

We understand the issues facing both leaders and front-line staff within the sector and know how business improvement needs to be tailored to reflect the social housing environment. Our proven partnership approach in the sector to developing change strategy, supporting leaders, changing cultures and improving operational performance ensures a move towards being a high performing organisation.

Experience

Experience

We have a breadth of experience in applying our approach to the sector. Our case studies highlight significant benefits in areas such as mutual exchange processes, arrears management and rent collection, voids lead times, asset care programmes as well as back office process improvements in HR, Finance and Programme Management. Our recent work in strategy development, leadership, change management, organisational development and organisation redesign has enabled our clients to better focus on the challenges ahead and deliver significant benefits.

Approach

Our approach

We fundamentally believe in transferring our approaches to our clients so that they are more capable of sustaining the change long after we have finished the assignment. By understanding the real issues together, co creating solutions and working alongside each other during the implementation we ensure that change sticks. We know that leading change of this nature can be difficult so we support as well as challenge senior leadership to actively lead throughout the process. Our clients speak very highly of us, our tools and our approaches.

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