We understand the professional services environment, the pressures that professional services firms are under (e.g. the move to fixed fee rather than time and material charge out) and work closely with client teams to simplify and streamline both support and professional processes.

Case Studies

NS&I: Implementing 360 Degree Feedback Online

Professional Business Services

NS&I (National Savings and Investments) is one of the largest savings organisations in the UK, with over 25 million customers and more than £100 billion invested. NS&I is an Executive Agency of the Chancellor of the Exchequer.

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General Pharmaceutical Council: End to End Lean Review of the FtP Process

Professional Business Services

The Bourton Group were engaged to conduct an end to end lean review of the Fitness to Practise (FtP) process. The intent was to identify and eliminate waste to facilitate a significant reduction in the end to end cycle time.

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Mobile Phone Network Provider: Network Provider Phones in with £36M Saving

Professional Business Services

A systematic approach to problem solving increased customer satisfaction and significantly reduced costs, as part of our clients performance improvement programme.

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“Magic Circle” Law firm: Implementing Continuous Improvement

Professional Business Services

This Global Law firm decided to implement continuous improvement throughout the organisation and appointed Bourton Group as it’s implementation partner.

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M2 Digital: Introduction to Lean

Professional Business Services

The M2 business is a relatively new business operating in the managed print services space. The business currently has a turnover of around £35m and is growing at a rate of 30% pa, and is split roughly 70% corporate business and 30% SME’s.

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P+HS Architects: Bespoke Support aids Performance Improvement

Professional Business Services

Strategic advice coupled with bespoke coaching developed the senior leadership team beyond the limits envisaged at the start of the project. The business is now on sound footing, with a growing international footprint.

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Working together

What we do

What we do

Streamlining processes, eliminating waste and reducing cost to ensure scarce resources are focussed on what really matters to the customer is key to meeting the challenging goals.

Experience

Experience

Bourton Group has been working in the Professional Business Services sector for over 10 years providing performance improvement consulting services. Our clients include large global (magic circle) law firms, medium sized global and national law firms and architects/consulting engineers.

Approach

Our approach

We understand that each client in the Professional Services sector has a different starting point and direction/pace for the improvement programme. We therefore work very closely with the client at all stages of our involvement to ensure that we help to design the optimum programme, maximise the benefits from our input, maximise the knowledge transfer to client people and to be flexible to allow for the inevitable ‘business as usual’ pressures.

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