Recent government announcements have accelerated the need for a radical rethink to the way that Housing Organisations organise and deliver services.  With the challenge to build new homes, and the current and anticipated economic pressures mean that such organisations, must ensure they continuously focus on being both efficient and effective. Our work is supporting Housing and Residential Services organisations to deliver their ambitious plans.

Case Studies

Nottingham City Homes: Culture Development through Senior and Middle Manager Development

Housing and Residential Services

Bourton Group is supporting Nottingham City Homes, an ALMO with 29,000 homes, diverse stakeholders, a performance challenge and complex environment of increasing efficiency pressures. NCH had to raise its organisational performance, change its culture and deliver a challenging agenda over a 10 year partnership with Nottingham City Council.

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Nottingham City Homes: End to End Review of the Voids Process

Housing and Residential Services

Lean puts the tenant at the heart of NCH. When the Nottingham City Homes wanted to review their voids process they had some clear objectives: Reduce the ‘key to key’ time, reduce the loss of rental income and delight the tenant.

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Supporting the organisational redesign to deliver a new Target Operating Model

Housing and Residential Services

Bourton were engaged by Riverside on an organisational development and change management programme and were asked to provide organisational redesign consultancy to support the development of their target operating model

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Supporting Housing & Residential organisation through a period of significant development

Housing and Residential Services

The challenge facing the executive team was to create a strong sense of focus and to then align corporate change activity, develop shared approaches to managing transformation and at the same time develop stronger employee engagement.

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Lean Consultancy & Training Services

Housing and Residential Services

Changes brought by the Welfare Reform Bill spurs a review and need to improve rent collection and debt collection processes.

 

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Improving Tenancy Sign Up Experience

Housing and Residential Services

In order to address waste in its key processes and engage employees in change Kirklees wanted to build its own in-house process improvement capability.

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Development of Continuous Improvement Capability

Housing and Residential Services

Riverside had grown dramatically over time and there was evidence that the senior leadership group was struggling to share common purpose and to align activity efficiently and effectively across the business.

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Reducing Costs by Focusing On Procurement

Housing and Residential Services

Professional Landlord focused on increasing sales and rental income as a means of growing their business, they had never previously carried out improvement work on their procurement, either in terms of the process or the overall cost.

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Process Improvements driving the establishment of Target Operating Model (TOM)

Housing and Residential Services

Carry out radical end to end process review and improvement projects of the operational processes that make up the property lifecycle; Acquisitions, Asset Management, Customer Care, Development, Lettings, Property Management, Property On-Boarding and Sales; as well as cross company, impactful processes including Procure to Pay, Customer to Cash and Cash Management.

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Working together

What we do

What we do

We understand the issues facing both leaders and front-line staff within the sector and know how business improvement needs to be tailored to reflect the social housing environment. Our proven partnership approach in the sector to developing change strategy, supporting leaders, changing cultures and improving operational performance ensures a move towards being a high performing organisation.

Experience

Experience

We have a breadth of experience in applying our approach to the sector. Our case studies highlight significant benefits in areas such as mutual exchange processes, arrears management and rent collection, voids lead times, asset care programmes as well as back office process improvements in HR, Finance and Programme Management. Our recent work in strategy development, leadership, change management, organisational development and organisation redesign has enabled our clients to better focus on the challenges ahead and deliver significant benefits.

Approach

Our approach

We fundamentally believe in transferring our approaches to our clients so that they are more capable of sustaining the change long after we have finished the assignment. By understanding the real issues together, co creating solutions and working alongside each other during the implementation we ensure that change sticks. We know that leading change of this nature can be difficult so we support as well as challenge senior leadership to actively lead throughout the process. Our clients speak very highly of us, our tools and our approaches.

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