Housing & Residential Services

Bourton Group is supporting Nottingham City Homes, an ALMO with 29,000 homes, diverse stakeholders, a performance challenge, and a complex environment of increasing efficiency pressures. NCH had to raise its organisational performance, change its culture and deliver a challenging agenda over a 10-year partnership with Nottingham City Council.

Lean puts the tenant at the heart of NCH. When the Nottingham City Homes wanted to review their voids process they had some clear objectives: Reduce the ‘key to key’ time, reduce the loss of rental income and delight the tenant.

Bourton were engaged by Riverside on an organisational development and change management programme and were asked to provide organisational redesign consultancy to support the development of their target operating model

The challenge facing the executive team was to create a strong sense of focus and to then align corporate change activity, develop shared approaches to managing transformation and at the same time develop stronger employee engagement.

Changes brought by the Welfare Reform Bill spurs a review and need to improve rent collection and debt collection processes.

In order to address waste in its key processes and engage employees in change Kirklees wanted to build its own in-house process improvement capability.

Riverside had grown dramatically over time and there was evidence that the senior leadership group was struggling to share common purpose and to align activity efficiently and effectively across the business.

Professional Landlord focused on increasing sales and rental income as a means of growing their business, they had never previously carried out improvement work on their procurement, either in terms of the process or the overall cost.

Carry out radical end to end process review and improvement projects of the operational processes that make up the property lifecycle; Acquisitions, Asset Management, Customer Care, Development, Lettings, Property Management, Property On-Boarding and Sales; as well as cross company, impactful processes including Procure to Pay, Customer to Cash and Cash Management.

Our work began with a detailed analysis of current and future demands using ABC/XYZ SKU analysis techniques to understand the product mix and estimated volumes for components and systems. The outcome indicated several critical components were single-sourced from overseas.

Working with the Director of Corporate Services and the Head of Learning and Development, Bourton Group engaged in developing a greater understanding of the organisation; its intended direction, and the leadership challenges it faced in delivering its vision.