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Everything that we do in business is a process. So, improving the performance of an organisation will inevitably involve business process improvement. We structure this part of our consultancy around Lean process improvement, Six Sigma process improvement and a pragmatic blend of both approaches. We help businesses identify their underperforming processes and to deliver benefits to the business and its customers. Our experience in Lean process improvement and Six Sigma process improvement gives us a broad base of tools and techniques, enabling us to tailor solutions around our clients’ particular needs and objectives. The business process improvement vehicle that we use depends on the type of problem identified in the business diagnosis. At one end of the spectrum it could be a 2-3 day event that fixes local problems within an operational work team. At the other, it could be a complex, cross functional process redesign that delivers transformational improvement across the entire organisation. More often we would undertake improvement projects using Lean (PDCA) or Six Sigma DMAIC (T) methodologies. We coach and train your people to deliver process improvement and provide hands-on consulting support to generate the initial momentum. |
