Knowledge Management process and strategy

When you embark on the task of building process improvement capability within your organisation and undertaking improvement projects, what stops them from becoming a set of ad hoc improvement activities with no ‘corporate learning’ to make it sustainable? Part of the responsibility and role of the governance team is to develop a knowledge management strategy and knowledge management process to capture important knowledge and share it for the benefit of the whole organisation.

Bourton Group helps you create the knowledge management framework for your organisation and it will typically include, for example, the hopper of improvement opportunities, a log of all improvement activity undertaken, where knowledge resides, ‘how to’ guides and new Standard Operating Procedures which will form the business process library. This Knowledge Management Process and associated knowledge management plan can often form part of your existing ERP system or you may need to build a new knowledge repository for all your business processes within one of the specific process knowledge management hubs such as iGrafx® Process Central.