Lean Service
Bourton Group is the leader in Lean Sigma and has produced a white paper giving a clear and straightforward guide to its origins, its principles and how these principles can be applied to service environments, now.
Businesses now realise that Lean Sigma offers a fast and effective means to:
- improving performance
- reducing costs
- improving customer service
- improving quality
- reducing waste
Years ago, Lean and Six Sigma only used to be applied in manufacturing. Now it is revolutionising service industries - from financial services and professional services to call centres and business process centres, from front office to back office. Lean Sigma delivers fast results.
Typical benefits include:
- Process lead times reduced by an average of 55% (Insurance processing)
- Annual savings of 9 x project investment cost (Financial Services)
- Customer complaints reduced by 50% (Call centre
- Profitability increased by 35% (Utilities Services)
Bourton Group are the leaders in Lean Sigma and have produced a white paper giving a basic background, its origins, its principles and how these principles can be applied in service based operations.
