"... exceeded beyond our thoughts on deliverables and outputs... excellent skills level... focus on improving business rather than generating business for themselves." "... clear thinking... logical analysis... diligent approach... communicated sympathetically, enthusiastically and without alienation." "Bourton’s Learning Family concept reinforces accountabilities and new ways of working and leads to change from within. It encourages knowledge-sharing between families and supports our aim of developing a true learning organisation."". . .training and support of facilitators and also the running of the 4 Kaizen events were well above my expectations. . . . very constructive . . set the platform for us all to work from . . . . "
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