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Lean Case Study - Defence Aircraft Repair Agency

Our client needed assistance with meeting their performance targets and the situation was further complicated by uncertainties about the future of the Agency following the Strategic Defence Review.
 
We identified that the operation provided an ideal opportunity to implement the principles of lean in three key areas: the underlying control of processes; the organisation of the workplace; and the culture of the workforce.  

Benefits from the programme included:

  • Smooth introduction of the Minor Maintenance programme with all targets for the first aircraft through the facility met.
  • Value of material returns on Major servicing reduced from £5m to less than £500k.
  • Project set up time for new aircraft reduced by 50%.
  • Consistent achievement of target lead times on both Major and Minor services.

    On schedule to achieve 33% reduction in booked hours over the next three major services.

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