Bourton Group: Sustainable performance improvement

The Public Sector is going through a time of unprecedented change. The pressure to deliver more for less has never been greater. The customer remains high whilst the resources available to deliver services, in many cases, face savage cuts.

Our experience working with public sector organisations means we understand how to address these challenges. Some examples of the improvements Bourton Group typically achieve in the Public Sector, whilst maintaining or improving service levels, are outlined below:

Process lead times reduced by an average of 45%
Process lead time reduced from 7 weeks to 1 day, with a 15% productivity saving and 50% fewer file movements
Process for handling repayment claims reduced the lead time from 25 to 15 working days
20% reduction in hours spent on policy process
Process steps reduced by 50%

We are used to working in highly complex service environments where the need to deliver rapid and substantial improvement in delivery, whilst gaining the trust and co-operation of the staff is paramount.

Over the course of any project we ensure that we transfer a wide range of skills and methodologies to your employees that will enable them to continue to make process improvements, eliminate waste, reduce end-to-end lead times and achieve substantial cost and benefits long after we have left.