We worked with the HR Director to design an appropriate framework for the development programme, and then developed the detailed content to meet the specific needs of the target population. The programme consisted of an introductory scene setting event, four workshop – style teaching modules, a formal learning review, and a series of one-to-one coaching sessions.
The taught modules introduced and explored concepts of leadership, explained tools and techniques, and gave participants the opportunity to experiment and learn from each other in a protected environment using scenarios and simulations. The themes explored included: understanding the needs of stakeholders; defining the team’s core purpose; setting goals and establishing progress measures; establishing team structure and capability; building teamworking; managing performance; making difficult decisions; handling challenging interpersonal situations; motivating teams and individuals; empowering and coaching others; and change management.
The coaching sessions were designed to help participants identify situations where their new knowledge could be applied and encourage them to devise strategies using the tools and techniques they had learned. During feedback sessions they discussed the results achieved, and identified further opportunities to apply their learning. To support the required changes in behaviours as well as methods, Belbin Team Role and EDISC profiles were used to help people gain insight into the impact of their own style, and how they could modify this to be more effective in different circumstances.
In addition, each participant completed a project designed to address a specific process improvement opportunity in their area. This gave them a further opportunity to exercise their new leadership skills and to adopt some basic project management and problem solving tools. The programme culminated in the participants giving a formal presentation to senior management, showcasing their personal learning and the results that they had achieved.
Process improvements emanating from the project work included: setting up team based visual management; improving the capture of inventions for intellectual property protection; tightening protocols for data reporting, maintenance and manipulation; facilitating more robust assessment and compliance with quality systems; and developing greater consistency in management decision making and communication.