Assignment: Reorganising for Growth and Process Efficiency
Cobham Aviation Services: Reorganising for Growth and Process Efficiency
The client had previously been organised regionally around the UK/ Europe and Australasia and had recently moved to a global structure. It was poised for expansion through winning and retaining new contracts and clients, but was finding that critical processes and interfaces were hampering progress. The business was keen to align the business unit leadership structure with the corporate functional structure, and to leverage capacity and capability within the engineering, sales and commercial areas.
Bourton Group were engaged to conduct a critical analysis of the current situation and propose immediate improvements. Working closely with the directors and designated project manager, we mapped existing operational and support processes to identify the gaps and overlaps in roles, responsibilities and activities. Potential alternative organisation archetypes were analysed and recommendations made. Particular attention was paid to sizing and re-structuring the front end of the business to ensure resources were aligned to deliver the long term business plan. A number of business critical processes were redesigned to eliminate waste and improve quality.
The structure of, and interfaces across, the leadership team were affirmed; RASCI was used to bring clarity to the corporate functional matrix; process and roles were integrated into the corporate Lifecycle Management Process; and flexible contract-by-contract Bid Cells were introduced. A new resourcing process for theses cells gave the client confidence to recruit the staff needed to identify, resource and win new bids on a global basis. The organisation analysis also revealed potential susceptibilities in the future. This has prompted a deeper corporate-led review of the division which will identify step change performance improvement opportunities. The business is now more strongly positioned to win and deliver the new work critical to achieving the planned scale and pace of growth.