Our client base is diverse and wide ranging and includes some of the most well-known companies in the world. Our assignments are varied, and clients engage us to deliver enterprise-wide programmes to individual projects, sometimes in collaboration with other respected consultancies and agencies where appropriate.

We always work with our clients on a partnership basis, whether it is with the board of an international blue-chip business or an operational team.

Our award winning work is publicly recognised and promoted through referrals by our clients.

Case Studies

Cavendish Nuclear: Reducing Backlog of Spares in a Nuclear Environment

Energy

Cavendish Nuclear is the leading UK Nuclear  business focused on  growth in two main markets: Nuclear decommissioning in the UK and internationally, as well as the design and safety justification, construction, commissioning, operational support and maintenance of nuclear power plants in the UK.

Read more

Sellafield Ltd: Developing a Self Sufficient Lean Sigma Capability

Construction & Infrastrucure

Our client is responsible for safely delivering decommissioning, reprocessing, nuclear waste management and fuel manufacturing activities.

Our work involved working with the client to design, deliver and support the development of a Lean Sigma Capability.

Read more

Highways England: Highways Construction, Maintenance & Operation

Construction & Infrastrucure

Approximately £450k task value per annum for the deployment of Lean on a combined HE programme of £2 billion (MP and NDD).

Read more

AirTanker: Creating a Sustainable Business Improvement Programme

Defence & Aerospace

AirTanker has a responsibility for delivering, maintaining and supporting, the tasking of Voyager to provide a cutting-edge air-to-air refuelling (AAR) operational capability to the RAF.

Read more

Cobham Aviation Services: Reorganising for Growth and Process Efficiency

Defence & Aerospace

Cobham Aviation Services operates and maintains specially modified aircraft using state of the art technology to provide airborne special mission operations to military and governments in Australia, the United Kingdom, Europe and the Middle East.

Read more

Cobham Aviation Service: Reorganising for Growth and Process Efficiency

Defence & Aerospace

Cobham Aviation Services operates and maintains specially modified aircraft using state of the art technology to provide airborne special mission operations and training in Australia, the United Kingdom, Europe and the Middle East.

Read more

NS&I: Implementing 360 Degree Feedback Online

Professional Business Services

NS&I (National Savings and Investments) is one of the largest savings organisations in the UK, with over 25 million customers and more than £100 billion invested. NS&I is an Executive Agency of the Chancellor of the Exchequer.

Read more

General Pharmaceutical Council: End to End Lean Review of the FtP Process

Professional Business Services

The Bourton Group were engaged to conduct an end to end lean review of the Fitness to Practise (FtP) process. The intent was to identify and eliminate waste to facilitate a significant reduction in the end to end cycle time.

Read more

Vectura Pharmaceuticals: Leadership Development Programme

Manufacturing

Leadership skills development programme helps scientists instil performance orientated culture.

Read more

Nottingham City Homes: Culture Development through Senior and Middle Manager Development

Social Housing Organisations

Bourton Group is supporting Nottingham City Homes, an ALMO with 29,000 homes, diverse stakeholders, a performance challenge and complex environment of increasing efficiency pressures. NCH had to raise its organisational performance, change its culture and deliver a challenging agenda over a 10 year partnership with Nottingham City Council.

Read more

Nottingham City Homes: End to End Review of the Voids Process

Social Housing Organisations

Lean puts the tenant at the heart of NCH. When the Nottingham City Homes wanted to review their voids process they had some clear objectives: Reduce the ‘key to key’ time, reduce the loss of rental income and delight the tenant.

Read more

Centrica Energy: Eliminating Root Causes for Forced Outages

Energy

Centrica Energy needed to improve it’s uptime and reliability at a key power station.

Read more

Centrica Energy: Centrica Energy Powers Ahead with Operational Excellence

Energy

Centrica Energy has started a journey of improving its Operational Excellence within its Power Division, and required expert input to help build its own internal capability, and help in resolving a complex outage issue in one of its new power stations.

Read more

Perenco: Leadership Improvement Develops New Performance Culture

Energy

When the French Oil and Gas Company Perenco acquired the gas production assets of BP in the North Sea, the new management team were faced with a need to change the culture and develop new ways of working.

Read more

Mobile Phone Network Provider: Network Provider Phones in with £36M Saving

Professional Business Services

A systematic approach to problem solving increased customer satisfaction and significantly reduced costs, as part of our clients performance improvement programme.

Read more

Zodiac Aerospace: Developing Supply Chain Capability and Capacity

Manufacturing

Zodiac Seats UK designs, certifies and assembles bespoke first class, business class, and premium economy class passenger seats for major
global carriers. Zodiac Seats UK, has formed part of the Zodiac Aerospace Group since 2012. Its two production sites are in Cwmbran and Camberley.

Read more

Defence Support Group: Performance Management System

Defence & Aerospace

A business-wide performance management system was needed to help this newly formed MOD trading agency drive the delivery of challenging business goals; meet MOD policy requirements; and support harmonisation.

Read more

Siemens Energy Services: Business Transformation Through Implementation of Lean Processes

Energy

Siemens Energy Services (SES) came to us with a challenge. As a leading provider of Metering Services for the major utility companies, they were delivering a number of fixed term contracts to customers with very different demands. Being able to demonstrate consistent performance against these current contracts would be critical in the competition for both their renewal and in winning new business.

Read more

Network Rail: Six Sigma Speeds up the Rail Network

Construction & Infrastrucure

When Network Rail took on the UK infrastructure in 2002 it faced many demands. But there was one big issue at the top of the agenda: train delays, severely affecting customers and costing hundreds of millions of pounds a year in penalties.

Read more

Commonwealth War Graves Commission: Horticultural Efficiency Programme

Working Together

To introduce the ‘One Best Way’ of working for horticultural staff across the Commission, to reduce operational costs and deliver high customer satisfaction to visitors.

Read more

Carillion PLC: M6 Extension puts Lean Sigma on the Map

Construction & Infrastrucure

Having developed an impressive track record with the Highways Agency, Bourton Group was asked to help Carillion deploy Lean Sigma improvement methodology to bring the project in on time and significantly under budget.

Read more

Perenco: Lean Underpins Strategy for Operations

Energy

When Perenco acquired the Wytch Farm onshore oil production assets from BP, the new
management team were faced with an immediate need to improve production, deal with integrity
issues as well as the to change the culture and develop new ways of working.

 

Read more

MetsäWood: Developing the facilitation skills of Lean Coaches and Line Managers, Building capability to support business critical improvement projects

Manufacturing

Metsä Wood supply wood-based products, systems and services to customers in the building and construction, industrial, distribution and retail sectors. The business achieved a turnover of EUR 940 million in 2011, employing about 2,900 people. It is one of the largest companies in the forest products sector in Europe.

Read more

International Paints: Improving Customer Service Whilst Cutting Cost

Manufacturing

Our client, a leading manufacturer and distributor of specialist paint and coatings based in the UK, is part of a major global corporation. The site that was the focus of this assignment manufactures over 20 million litres of specialist paint per year. This is distributed to stockists and end-users through seven European Regional Distribution Centres (RDC’s), all managed from the UK site.

Read more
Bourton Group

International: Improving Customer Service Whilst Cutting Cost

Manufacturing

Our client, a leading manufacturer and distributor of specialist paint and coatings based in the UK, is part of a major global corporation. The site that was the focus of this assignment manufactures over 20 million litres of specialist paint per year. This is distributed to stockists and end-users through seven European Regional Distribution Centres (RDC’s), all managed from the UK site.

Read more

“Magic Circle” Law firm: Implementing Continuous Improvement

Professional Business Services

This Global Law firm decided to implement continuous improvement throughout the organisation and appointed Bourton Group as it’s implementation partner.

Read more

M2 Digital: Introduction to Lean

Professional Business Services

The M2 business is a relatively new business operating in the managed print services space. The business currently has a turnover of around £35m and is growing at a rate of 30% pa, and is split roughly 70% corporate business and 30% SME’s.

Read more

P+HS Architects: Bespoke Support aids Performance Improvement

Professional Business Services

Strategic advice coupled with bespoke coaching developed the senior leadership team beyond the limits envisaged at the start of the project. The business is now on sound footing, with a growing international footprint.

Read more

Rolls-Royce: Enabling Robust Design

Defence & Aerospace

Most areas in manufacturing are facing dramatic changes in market forces. Those like Rolls‐Royce, who are at the leading edge of technological advancement, are facing more changes than most.

Read more